Reformers105 models
Reformer + half trapeze33 models
Cadillac tables18 models
Pilates chairs27 modelsQuestions buyers ask.
If yours isn’t here, send it with your list.
ContactCompany
Are you a factory or a trading company?
PilaHub supplies Pilates equipment from our factory. Our team handles the quote, quality checks and shipping. Ask us to arrange a factory visit or video walkthrough.
Where is PilaHub based?
PilaHub’s commercial team is based in Hong Kong. Contact us for the confirmed factory address before planning a visit.
Can I visit your factory?
Yes. Ask our team about available dates and translation on the factory visit page.
Can I see how my order is made?
Ask us about an in-person visit or video walkthrough for your order.
Ordering
What is the minimum order?
Include the model code and quantity in your inquiry. We confirm the minimum order for your configuration and whether your equipment can travel in one shipment.
Can I put my own logo on the equipment?
Send the model code, logo artwork and preferred position. We confirm the available customization methods, minimum quantities and costs for your order.
Which payment terms do you accept?
The written quotation or pro forma invoice states the payment schedule and the Hong Kong company account details. Confirm these before placing your order.
Can I get a sample first?
Ask for sample availability and a quote for the model and delivery address. Confirm sample pricing, shipping and any agreed credit against a later order in writing.
Do you show prices on the website?
We quote each equipment list based on the models, finishes, quantities and delivery destination. Send those details to request pricing.
Production & quality
How long does production take?
Send the model code, configuration, quantity and delivery destination. Your written quote will confirm the production schedule and estimated transit time.
How do you check quality?
Ask which material, function and pre-shipment checks apply to the models in your order, and request the agreed photo or video inspection records.
What warranty do you offer?
Ask for the written warranty for each model and component. Confirm the coverage period, exclusions, spare parts and claim procedure in your order documents.
Do the machines have CE or other certificates?
It depends on the model. We share documents that apply to your equipment — ask before ordering if your market needs a specific test report.
Shipping
Which Incoterms do you offer?
Request your preferred Incoterm and named delivery point. We confirm the available terms, freight route, customs responsibilities and delivery charges in the quote.
Can different models ship in one container?
Yes — that’s what we do. Cartons are collected at our consolidation point, checked and loaded to plan.
Which port do you ship from?
Our quote confirms the departure port based on your order and shipping route.